General Description
TRAVEL ATTENDANTS provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.
Indicative Skill Level
ANZSCO Skill Level: 3、4
In Australia the majority of occupations in this unit group have:
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or
In New Zealand the majority of occupations in this unit group have:
- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.
The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.
Task Information
- managing safety and emergency procedures and making public announcements
- coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
- conducting safety checks and demonstrations of safety equipment and procedures
- assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
- checking passengers\' tickets and directing them to seats and cabins
- tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
- operating galleys, preparing and heating food for passengers, and serving refreshments and meals
- distributing reading material, pillows, blankets and other amenities for the comfort of passengers
Occupations in this group:
（1）451711 FLIGHT ATTENDANT
Alternative Title: Cabin Crew
Provides services for the safety and comfort of aircraft passengers.
Specialisations: Cabin Supervisor (Aircraft)、Crew Attendant (Air Force)
（2）451799 TRAVEL ATTENDANTS NEC
This occupation group covers Travel Attendants not elsewhere classified.
Occupations in this group include: Marine Steward