General Description
HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.
Indicative Skill Level
ANZSCO Skill Level: 2
In Australia the majority of occupations in this unit group have:
- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
In New Zealand the majority of occupations in this unit group have:
- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Task Information
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
Occupation in this group:
431411 HOTEL SERVICE MANAGER
Alternative Title: Hotel Service Supervisor
Supervises and coordinates the activities of hotel service workers.
Specialisations: Front Office Manager (Hotel)、Head Housekeeper、Head Porter (Hotel)、Hotel Concierge、Hotel Office Manager