AIS Consultation Policy

Consultations are required for us to clearly understand what you hope to achieve. We understand that the migration process can be confusing, therefore it is highly recommended to book a consultation with our agents, via Microsoft Teams or in person. However, before the consultation occurs, please ensure you have read our Consultation Policy and the Consumer Guide before booking time.

If you do choose our service to manage your visa application, we will credit the consultation fee towards your service fees, essentially rendering the consultation fee. Our consultation has a duration of 45 minutes.

Required Information

Before booking time, it is best to provide us with information on your background to ensure an efficient and accurate meeting. Please complete the online eligibility tool based on your situation.

Please visit our website for more eligibility tools.

Payment

Amount: $165

Payment is made immediately upon booking a consultation through an online booking form. All payment is handled securely through Square.

Priority Service

If you require urgent advice from us (within 24 hours of contacting us), we charge $180 for this priority consultation service.

Likewise, if your case is complex, has an imminent deadline, or requires our agents to review many documents in advance, we reserve the right to charge $330 once we have conducted a preliminary assessment of your matter.

Rescheduling

In the event you are unable to make the initial consult time and wish to reschedule, you will need to contact us 1 business day in advance. Please contact our office to reschedule your appointment to a suitable time.

Please note that business days do not include weekends or public holidays. Late cancellations may incur a forfeiture of your payment.

Cancellations

Cancellations incur a $50 administration fee.

Lateness and No Shows

It is in your responsibility and interests to ensure that you are on time for your appointment. If you are running late, please contact our office and let us know. If you are more than 15 minutes late, you may not be able to spend the full 45-minute consultation with us.

Online Consultation

Our service provides an option to consult through Microsoft Teams. As such, we will provide a detailed email on the process after you have filled in our online booking form. Similarly, please prepare your documents beforehand.

Duty of Confidentiality

We will not disclose, or allow to be disclosed, to a third person any personal information regarding your matter without your written consent. However, this will only be excepted from the required law of Commonwealth, a State or a Territory.

Our service has always prioritised and guaranteed the safety of your data’s privacy and protection. We use Microsoft 365, a trusted cloud infrastructure and email provider which meets the stringent privacy standards based on industry best practices. Please do not hesitate to email your documents to us, however, to ensure a better security measure, you can password protect your pdf passports/documents.

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Please follow the link below for FREE INITIAL CONSULTATION

If you want to know more about Australian visa and legal information, you can get in touch with us and we will be happy to help you!

Address: 6/13 Bridge St Epping NSW 2121

Tel: 02-8203 2999

Facebook: Aussie Immigration Services

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