General Description

HOUSEKEEPERS perform cleaning and housekeeping duties in hotels, motels and other commercial premises, and in private residences.


Indicative Skill Level

ANZSCO Skill Level: 5

In Australia the majority of occupations in this unit group have:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand the majority of occupations in this unit group have:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.


Task Information

    • cleaning the interior of buildings and the immediate outside areas
    • sweeping, mopping and polishing floors, vacuuming and shampooing carpets, and cleaning curtains and upholstered furniture
    • dusting and polishing furniture, fixtures and fittings
    • picking up rubbish, emptying garbage containers, and taking contents to waste areas for removal
    • restocking minibars and replenishing items such as drinking glasses, writing equipment, linen and groceries
    • stripping and making beds, and changing bed linen
    • maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries and floors
    • picking up, sorting, washing, drying, ironing and mending linen and clothes
    • preparing and cooking meals, setting and clearing tables, and serving food and beverages
    • taking care of household pets and plants, receiving visitors, answering telephones, delivering messages, and shopping for groceries


Occupations in this group:

Cleans, vacuums and mops floors, makes beds, and restocks mini bars and bathroom supplies in hotel and motel rooms and other commercial premises.

Cleans, cooks and performs other housekeeping tasks in private residences.

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