General Description

MAIL SORTERS receive, sort and despatch mail in organisations and postal sorting centres.


Indicative Skill Level

ANZSCO Skill Level: 5

In Australia the majority of occupations in this unit group have:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand the majority of occupations in this unit group have:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.


Task Information

    • receiving and checking incoming mail and mail bags
    • assisting with the verification of registered and special articles
    • operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
    • performing manual sorting duties and preparing documentation for despatching mail
    • processing underpaid mail, bulk mail lodgements, express mail and other mail services
    • operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
    • investigating complaints regarding lost items


Occupations in this group:

(1)561411 MAIL CLERK

Alternative Title: Mail Officer
Collects, sorts and despatches mail within an organisation.

Receives, sorts and despatches mail in a post office or postal sorting centre.

Specialisation: Parcel Post Officer

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