General Description
RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.
Indicative Skill Level
ANZSCO Skill Level: 4
In Australia the majority of occupations in this unit group have:
- AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand the majority of occupations in this unit group have:
- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Task Information
- ensuring that customers receive prompt service and quality goods and services
- responding to customers\' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
Occupation in this group:
621511 RETAIL SUPERVISOR
Alternative Titles: Checkout Supervisor、Sales Department Supervisor
Supervises and coordinates the activities of retail sales workers.