RETAIL SUPERVISORS – UNIT GROUP 6215

General Description

RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.

 

Indicative Skill Level

ANZSCO Skill Level: 4

In Australia the majority of occupations in this unit group have:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand the majority of occupations in this unit group have:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

 

Task Information

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers’ inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed
  • ensuring safety and security procedures are enforced

 

Occupation in this group:

621511 RETAIL SUPERVISOR

Alternative Titles: Checkout Supervisor、Sales Department Supervisor
Supervises and coordinates the activities of retail sales workers.


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