General Description
SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Indicative Skill Level
ANZSCO Skill Level: 5
In Australia the majority of occupations in this unit group have:
- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In New Zealand the majority of occupations in this unit group have:
- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Task Information
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers’ inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- may monitor the efficiency of systems and maintain service sampling records
Occupation in this group:
561611 SWITCHBOARD OPERATOR
Alternative Title: Telephone Operator
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
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