SWITCHBOARD OPERATORS – UNIT GROUP 5616

General Description

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

 

Indicative Skill Level

ANZSCO Skill Level: 5

In Australia the majority of occupations in this unit group have:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand the majority of occupations in this unit group have:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

 

Task Information

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers’ inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

 

Occupation in this group:

561611 SWITCHBOARD OPERATOR

Alternative Title: Telephone Operator
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

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