General Description
TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Indicative Skill Level
ANZSCO Skill Level: 3、4
In Australia the majority of occupations in this unit group have:
- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand the majority of occupations in this unit group have:
- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)
In New Zealand:
- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Task Information
- determining clients’ requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
Occupations in this group:
（1）451611 TOURIST INFORMATION OFFICER
Alternative Title: Tourist Adviser
Provides travel and accommodation information to tourists. May work in a call centre.
（2）451612 TRAVEL CONSULTANT
Alternative Title: Travel Agent
Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.
Specialisations: Business Travel Consultant、Domestic Travel Consultant、International Travel Consultant
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