General Description

WAITERS serve food and beverages in hotels, restaurants, clubs and dining establishments.


Indicative Skill Level

ANZSCO Skill Level: 4

In Australia the majority of occupations in this unit group have:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand the majority of occupations in this unit group have:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.


Task Information

  • setting and arranging tables
  • greeting customers and presenting them with menus and beverage lists
  • taking orders and relaying them to kitchen and bar staff
  • serving food and beverages
  • opening bottles and pouring beverages
  • clearing tables and returning dishes and cutlery to kitchen
  • removing empty bottles and used glasses from tables, and refilling and replacing glasses
  • collecting payments for sales and operating point of sales machines and cash registers
  • may recommend wines to complement food


Occupation in this group:

431511 WAITER

Alternative Title: Food and Beverage Attendant
Serves food and beverages in a hotel, restaurant, club or dining establishment.

Specialisations: Drink Waiter、Formal Service Waiter、Silver Service Waiter、Sommelier、Wine Steward

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